To initiate a return or report any issues such as damage, please send an email to ( Info@BostonMemorabilia.Com ) within 30 days of the confirmed delivery date as per tracking information.
For refunds, it's essential to include a tracking number when returning items. This ensures that if the item is lost in transit, you can still receive a credit for your purchase. Refunds are processed back to the original method of payment used for the purchase.
If you need to return an item or report damage, please contact our customer service email, providing either the order number or the name associated with the order.
Please be aware that we check our emails periodically, so there's a chance your order may ship before we see a cancellation request. Customers are responsible for return shipping costs, and refunds are issued within 1 to 10 days of receiving the returned item or confirming its receipt if no tracking number is provided. Express shipping costs are non-refundable unless the order hasn't shipped yet.
Customers are responsible for return postage and packaging costs. It's advisable to address any concerns or questions before placing an order.
Refunds are contingent upon receiving the item back in its original condition, including any accompanying certificate of authenticity (COA). If an order has already shipped and is in transit, it must be returned before a refund is processed.
No refunds or replacements will be issued for orders still in transit beyond the expected delivery date, unless 30 days have elapsed since the order was shipped with no tracking updates or delivery confirmation, and a "Missing Mail Search" has been initiated with USPS.
If tracking indicates delivery but the item isn't received, customers should contact their local post office for assistance. While we stand by the authenticity of our autographs, we do not guarantee third-party opinions on authenticity and do not issue refunds based on such opinions.
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